Our Terms and Conditions:
Please read carefully. Buyer is responsible for reading all terms. Buyer accepts all terms 100% by ordering part and submitting payment.
General terms:
All parts are in used condition . No implied or expressed warranties on used items. Restocking fee applies on ALL returned items: Unopened packaging 15%. Opened package 50% retesting fee. If there is warranty offered with the part it applies to part being changed by an OEM Certified engineer and OEM certified Test and calibration Equipment / service tools. Proof will be required for a valid warranty claim/replacement. Please send certifications of test equipment and engineer certifications with all warranty claims.
Warranty does not cover any shipping, freight, environmental or negligence related damages. Buyer is responsible for buying shipping insurance/liability insurance with shipping charges.
SHIPMENT AND RISK OF LOSS
All Parts quotes are provided Ex warehouse (EXW) basis with prepaid freight at Customer’s expense and title and risk of loss shall pass to Customer upon pickup from the Medi-parts warehouse. Tracking number after pickup will be provided and customer is responsible and liable for tracking of the parts as well as customs clearance and pickup. Any damage or loss that can occur after pickup is customer’s responsibility.
Payment Terms.
Buyer is responsible for payments and al terms based upon on the Medi-parts Invoice .
We don’t work with Customer’s POs (Purchase Order ) . We need payment in advance before shipment or Pickup. In case of a customer PO is present ; information / terms on Medi-parts Invoice is valid and it overwrites customer PO and other terms. Customer agrees with Medi-parts Terms and Conditions in all transactions.
Shipping, insurance and customs clearance is the customer’s responsibility.
Credit Card Refunds will have processing fees deducted since they are not refundable by QuickBooks Merchant services.
Limitation of Liability:
The parties agree that Seller shall not be liable for any losses, damages, or injuries sustained, or claimed to be sustained, as the result of the operation, non-operation, malfunction or use of the Equipment, or the provision of medical services utilizing the Equipment. In no event shall our total liability in damages or otherwise exceed the total of the payments, if any, received by us from Client for the services furnished or to be furnished pursuant to the Agreement. In no event we shall be liable for incidental, consequential, indirect, punitive or special loss or damages of any kind, such as but not limited to lost business revenue, lost profits or costs of downtime, however caused, whether based on contract, tort (including negligence) or any other legal theory. MEDI-PARTS assumes no responsibility whatsoever for any matters relating to Equipment calibration and use. Client hereby agrees to hold harmless and defend through counsel of us and our respective officers, employees, agents, representatives, and their respective successors and assigns from and against any and all loss, liability, damages, claims, causes of action, costs, and expenses, including but not limited to property damage, bodily injury, attorney’s fees and any other types of liability, whether accrued, absolute, contingent or otherwise, arising out of or related to the ownership, use, or misuse of any of the Equipment at any time. We specifically and expressly disclaim any express or implied warranties of fitness, merchantability, or suitability whatsoever.
Warranty Terms:
If there is warranty offered it applies to part being replaced / serviced by an OEM Certified engineer with OEM certified Test and calibration Equipment and required service tools. Proof will be required for a valid warranty claim / replacement. Any environmental failure such as electric outage, Cooling failures , Negligence, Physical damage during shipment or service engineer is not covered by warranty.
All returns have to be received within the warranty period if there is a credit / refund claim. Otherwise refund/ credit claim will not be valid. If a customer voids warranty by any means, a restocking fee will be applied. Returned items with void warranty stickers do not have valid warranty or any credits.
All Warranty returns have to be received in 14 days . Warranty returns must have warranty stickers intact and have to be complete / free of physical damages to be eligible for credit.
All Warranty returns require a report with visuals and error logs of failure and Service Engineer certifications who performed service to be eligible for credit or a replacement.
Warranty does not cover any shipping, freight, environmental or physical damages and negligence. Buyer is responsible for buying shipping/ liability insurance.
Any environmental failure such as electric outage, Cooling failures , Physical damage, Negligence and shipping damages are not covered by warranty.
Warranty does not cover failure caused by an existing fault on the system that might damage the item covered by warranty . All other failures have to be eliminated to cover warranty.
All “AS IS” Sales are sold as is basis without any express or implied warranties . Buyer is welcome to inspect the equipment before purchase and shipping. No returns or exchanges on “AS IS” Items.
All System Sales (Complete or Parts Units including Gantry Only Systems) are “AS IS” Basis. All information provided is based on estimates, Buyer is responsible to inspect
and verify information provided. Seller assumes no liabilities after inspection and pickup from Medi-parts warehouse or inspection location. If buyer chose not to inspect the equipment. Buyer assumes all liability.
Details of warranties for X-Ray tubes and other glassware will be made available at the time of order or by inquiry to Medi-parts . This warranty is void if the serial number or security measures have been altered or removed from the product. If the failure of the product is a result of accident, shipping damage, abuse, misapplication or Acts of God, Medi-parts shall have no responsibility under this warranty policy. Tube usage information is based on availability of data if available from system console , if console is not available , tube usage is estimated based on year of manufacture. Medi-parts is not liable of any deviations of accuracy of data. Buyer is responsible to verify all data and details during inspection. Warranty terms and credit terms are as follows:
DOA (Dead/Defective on Arrival) claims must be made within 7 business days of the delivery date. Damaged in shipping must be noted on the delivery ticket. Parts that are tampered with will not be credited. The Returns/Exchange form must be filled out. DOA claims also require a valid RMA number.
Warranty Credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will not be accepted and no credit will be issued.
All warranty parts must be returned to Medi-parts within 7 days of the warranty replacement ship date.
All warranty claims will undergo a technical review validation by our engineers, and a credit will only be issued on valid and approved warranty claims.
Exchanges/ Returns:
Any exchange return past due 21 days will not be accepted and core fee will be due.
All “AS IS” Sales are sold as is basis without any express or implied warranties . Buyer is welcome to inspect the equipment before purchase and shipping. No returns or exchanges on “AS IS” Items.
All Warranty returns have to be received in 14 days . Warranty returns must have warranty stickers intact and have to be complete / free of physical damages to be eligible for credit.
All Warranty returns require a report with visuals and error logs of failure and Service Engineer certifications who performed service to be eligible for credit or a replacement.
All Exchange, Warranty and restock parts must be returned to Medi-parts at the customer’s expense to ensure proper credit. The customer is responsible for duties and taxes on return shipments
Prepaid Core Deposits – All customers will be required to pay the full outright price initially. This amount will be fully refunded upon receipt of an acceptable exchange item.
A “Like and Repairable” part must be received at our facility, within 21 days of the date of shipment. If an exchange part is not received within 21 days of the date of shipment, additional core fee will be billed.
Exchanges will not be accepted with any of the following: physical damage, customer modifications, evidence of attempted repairs, or cannibalized parts.
If the exchange received is not a “Like and Repairable” part, the customer will be notified requesting them to provide a “Like and Repairable” part within 5 calendar days. If one is not received within 5 days, additional billing will be assessed. The exchanged part received may be returned at the customer’s request and expense
If a part is shipped in a crate or pelican case, the exchanged part must be returned in the original container. For each pelican case or crate not returned, there will be a charge of $500 replacement fee. Full credit will be issued upon the return of the original container.
If the part is returned within 14 days from the original date of shipment, the following Restock credit will apply:
- Un-Opened ……….. Restock Fee 15% (85% Credit)
- Opened …………….. Restock Fee 50% (50% Credit)
- After 14 Days …….. No Credit; Part processed as an Exchange
- Not Returnable after 14 days
*Note: If the part is returned and found to be defective or tampered with, or different than what has been shipped then credit will not apply. It will be considered as a core exchange or it will sent back to shipper
with buyer’s expense.
Buyer Agrees with all terms with submitting payment.
Thank you for your Business.
Have a great day!
sales@medi-parts.com
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